I wrote ahm's 7 Questions For Your Specialists before going to hospital.

To make a hospital claim, ahm members must get the details from their specialists
about their procedure. Some members were calling ahm up to 30 times
for step-by-step instructions to get the information they needed. 

Stressful for both the member and the ahm business. 

To remove this, I got the claims team to boil down everything they need into
7 questions. ahm now directs members to ahm.com.au/7questions 

The member simply prints out the page as a PDF, and hands to their hospital for the answers they need.

I wrote ahm's 7 Questions for your specialist before you go to hospital.

To make a hospital claim, ahm members must provide details from their specialist
about their procedure. Some members were calling ahm up to 30 times for step-by-step 
instructions to get these details.

There was a high cognitive burden for both the member and the ahm business. 

To remove this, I got the claims team to boil down everything they need into
7 questions. ahm now directs members to ahm.com.au/7questions 

The member simply prints out this page and hands to their doctor for the answers they need.

I wrote ahm's '7 Questions for your specialist before you go to hospital'.

To make a hospital claim, ahm members must provide details from their
specialist about their procedure. Some members were calling ahm up to 30 times
for step-by-step instructions to getting these details.

This was a high cognitive burden for both the member and the ahm business. 

To remove this, I got the claims team to boil down everything they need
into 7 questions. ahm now directs members to ahm.com.au/7questions 

A member simply prints off the page and hands it to their doctor
for the answers they need.

I wrote ahm's '7 Questions for your specialist
before you go to hospital'.

To make a hospital claim, ahm members must provide
details from their specialist about their procedure. 

Some members were calling ahm up to 30 times for 
step-by-step instructions to get these details.

There was a high cognitive burden for both the member
and the ahm business. 

To remove this, I got the claims team to boil down everything
they need into 7 questions. ahm now directs members to ahm.com.au/7questions 

The member simply prints out this page and hands to their
doctor for the answers they need.

I wrote ahm's '7 Questions for
your specialist before you go to hospital'.

To make a hospital claim, ahm members must provide details
from their specialist about their procedure. 

Some members were calling ahm
up to 30 times for step-by-step  instructions to get this details

This was a high cognitive burden
for both the member and the
ahm business. 

To remove this, I got the claims team to boil down everything they need
into 7 questions.

ahm now directs members to ahm.com.au/7questions 

The member simply prints out this page and hands to their doctor for
the answers they need.